Refund & Return Policy

At JOZOUR, we are committed to delivering high-quality furniture that meets our customers’ expectations.

1. Product Inspection & Acceptance

Customers have the right to inspect their products either at our factory before shipping or upon delivery to their designated address.

Customers are encouraged to carefully inspect their products before confirming acceptance.

Any concerns regarding the product’s visible condition, design, finish, or agreed specifications must be reported during the inspection and before final acceptance.

2. Returns After Acceptance

Once a product has been inspected and accepted by the customer, whether at our factory or upon delivery, JOZOUR does not offer voluntary returns or refunds due to a change of mind.

This policy particularly applies to custom-made and made-to-order furniture manufactured according to the customer’s approved specifications.

All returns remain subject to applicable consumer protection laws and statutory consumer rights.

3. Manufacturing Defects

In the event of a manufacturing defect or a product that does not conform to the agreed specifications, customers are entitled to contact JOZOUR to report the issue, even after accepting delivery.

Verified manufacturing defects and non-conforming products will be addressed through the appropriate remedies, including replacement or refund, in accordance with applicable consumer protection laws and warranty obligations.

4. Customer Acknowledgment

By inspecting and accepting the product, whether at the factory or upon delivery, the customer confirms satisfaction with its visible condition, design, finish, and agreed specifications.

Acceptance of the product does not waive the customer’s legal rights regarding manufacturing defects, non-conforming products, or other statutory return entitlements.

5. Contact Us

For any questions or concerns regarding our Refund & Return Policy, please contact us:

Email: info@jozour.net

Phone: 01000-68-3010

Website: www.jozour.net